Diamond Sands Resort - Mermaid Beach

2320 Gold Coast Highway, Mermaid Beach, QLD, Australiashow map
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Highlights
8
FabulousBased on  54 reviews
Hotel Awards

According to guest reviews, the hotel has been rated as  Best Family Hotels in Australia

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Overview

Diamond Sands Resort offers a tranquil accommodation in a tourist area of Mermaid Beach.

This hotel is about 2.4 km away from Jupiters Casino. The city center lies within 1 km from the venue.

A mall and shops are also set close by.

Coolangatta/Gold Coast airport is 20 minutes' drive away from Diamond Sands Resort.

Rooms

Non-smoking rooms at Diamond Sands Resort are equipped with a laptop safe, television, a seating area, a personal computer and ironing facilities. Staying at Diamond Sands Resort guests can enjoy the garden. For more comfort a shower, a make-up mirror and dressing gowns are provided.

Eat & Drink

In the morning a buffet breakfast is served at the terrace. Jungle Sushi and Mandarin Court serve Japanese and Chinese dishes and lie a 5-minute walk from Diamond Sands Resort.

Services

Car and bicycle rental services are also provided.

Relax

Diamond Sands Resort indulges guests with a courtyard, barbeque grills and a swimming pool as well as a spa area, a solarium and a hot tub.

Internet

Wireless internet is available in the entire hotel for additional charge.

Guest Parking

Private parking is possible on site for free.

Number of rooms:   35.

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Facilities
Paid Wi-Fi

Parking

On-site car park

24-hour services

24-hour reception

24-hour security

Babysitting

Babysitting/Child services

Swimming pool

Outdoor swimming pool

Heated swimming pool

Air conditioning
Facilities for kids

Game room

Children's pool

Cots

Spa and relaxation

Jacuzzi

Solarium

Spa & wellness centre

Services

  • Room service
  • Housekeeping
  • Car rental
  • Tours/Ticket assistance
  • Doctor on call

Dining

  • Breakfast
  • Restaurant
  • Bar/ Lounge area
  • Lunch
  • Dinner
  • Coffee/Tea in lobby
  • Catering service

Business

  • Business centre
  • Exhibition space
  • Meeting/ Banquet facilities
  • LCD projector
  • Public address system
  • Fax/Photocopying
  • Flip chart

Children

  • Cots
  • Babysitting/Child services
  • Children's pool
  • Game room

Spa & Leisure

  • Heated swimming pool
  • Outdoor swimming pool
  • Garden area
  • BBQ facilities
  • Spa & wellness centre
  • Solarium
  • Sauna
  • Jacuzzi

Room features

  • Air conditioning
  • Heating
  • In-room safe
  • Sitting area
  • Dressing area
  • Tea and coffee facilities
  • Electronic door locks
  • Ironing facilities
  • Rollaway beds

Bathroom

  • Hair dryer
  • Washing machine

Self-catering

  • Kitchen

Media

  • Television
  • Telephone
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Good to know
Check-infrom 3 pmFREECheck-outuntil 11 amFREE
Children & extra bedsAll children0 - 3 yearsExtra bedAll children4 - 19 yearsExtra bed
PetsPets are not allowed.
Cancellation
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Rooms and availability

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Location
  • Restaurants
  • City landmarks
Jungle SushiJungle Sushi800 ft8/2375 Gold Coast Highway
Mandarin CourtMandarin Court1000 ft2374 Gold Coast Hwy
Jimmy's KitchenJimmy's Kitchen1000 ft2378 Gold Coast Highway
Baan Pong ThaiBaan Pong Thai1000 ft2376 Gold Coast Highway
TokiyaTokiya1300 ft2396 Gold Coast Hwy
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SkyPoint Observation DeckSkyPoint Observation Deck3.2 mi9 Hamilton Ave Level 77 of Q1 Resort
Cbus Super StadiumCbus Super Stadium3.7 miStadium Drive
The Wax MuseumThe Wax Museum3.8 mi56 Ferny Ave
Surfer's Paradise BeachSurfer's Paradise Beach3.9 miThe Esplanade, Surfers Paradise
Metricon StadiumMetricon Stadium5.3 miNerang - Broadbeach Road
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Getting around
Airports
Brisbane International (BNE)49.7 mi
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Reviews
8.0
FabulousBased on  54  reviews
  • 10.0
    Exclusive

    The unit we stayed in was magnificent and very affordable. The staff were very courteous and we have a great view of the pool.

    i enjoyed everything about diamond sands resort. thank you for having us.

  • 4.6
    Guest rating

    location.

    I wasn't impressed with the diamond sands resort. We arrived at 4pm and no one was at reception to greet us. We had to use the phone outside to call an after hours service and we had to obtain our room keys and information from a pincoded safe. There were numerous amounts of other bookings information and room keys in the safe not only ours. Also, we had an incident where I tried to walk around the glass table in the middle of the room, I was unable to move around it freely as it was too close to the lounge. I attempted to move it and as I did, the glass table top slid off and smashed. It was only held in place by four buffers (used to prevent furniture from scratching floors) and 2 of them weren't even attached to the table. I contacted reception, which transferred me to the after hours service. They said they understood and to just call the main reception after 9am the next day. When I did, the man at reception was rude and argued with me that in the 4 years the table had been there, there had been no other incidents and no one had ever moved it. Then told me I had to pay $120.00 just for the glass. I was not happy with this and didn't have that much money. I told him this and he said he would accept a hundred dollars. So I had to pay. Before we left we checked the room and information. The information envelope also stated we had to wash and put away all dishes or we would have $50.00 deducted from our credit card. I do not believe this is acceptable as it appears that they do not have their cleaners re-wash dishes after customers have stayed. Which is unhygenic and unsanitary. When I went to check out, the man at reception did not greet me, only asked if he could help me in a short and cold voice, then told me I owed the $100. I paid by credit card. He said thanks and handed me a receipt. This man did no further communicating and was generally unwelcoming.

  • 10.0
    Exclusive

    I liked everything about the Resort expecially the gounds and the Pool and Spa Area. The rooms were spacious and beautifully decorated.Would consider staying at this Resort when I come down to the Coast. Thanking you.Cheryle Tucker

  • 5.4
    Guest rating

    the rooms are in need of major renos we stayed in 91 there was patchings on the, walls rust in bathrooms,showers,kitchen areas. the windows are are filthy. the shower and the back sliding doors both fell off there tracks.

  • 7.0
    Very good

    The location of our townhouse was great. We had the BBQ area and pool right outside. The interior design was also lovely.

    $350 is probably a little much for one night for a family.

  • 9.4
    Exclusive

    The pool area & the atmosphere. I felt very relaxed there.

  • 6.2
    Good

    The pool and the the unit faced the pool area.

    Our apartment had the bottom part of the wall starting to rot.

  • 8.8
    Superb

    handy to the beach, shopping etc. easy to keep an eye on the kids. awesome pool and surrounding gardens.

  • 10.0
    Exclusive

    on the internet

    when people parked in our space and there was no face to face contact to get this sorted out

  • 9.2
    Superb

    Ease of access, good facilities with large rooms and en suite to both bedrooms. Good security to apartments.

    Nothing given the pricing of the facility.

  • 7.4
    Very good

    Nothing out of the ordinary. Comfortable suited or needs very well

  • 10.0
    Exclusive

    spacious accomodatiion and pool spa facility excellentt

  • 10.0
    Exclusive

    It was very clean & comfortable! As a hardworking mum of three grown up children, it was really nice and relaxing! Beautiful clean beds & towels! Nice clean bathrooms! Really a treat for me and my family! Everything we needed as far as kitchen and utensils etc! Lovely ! Would highly recommend there, staff very pleasant!

  • 4.6
    Guest rating

    I like that it was cheap, but you defintaley get the idea of cheap when you stay there.

    I found the manager of the hotel quite rude and lazy. They definatley were not friendly when arriving and leaving. I found the bathrooms looked like they have not been cleaned. Including the floor of the hotel as well.

  • 8.2
    Fabulous

    Diamont Sands Resort is recomendable. Appartment 16 is perfect. Dislike. Where I accept all conditions set out by Diamond Sands, why are we not provided with a list of items missing, broken or damaged in apparment before entering? When do I receive notification that my credit card details are not in Diamond Sands acceptability any more? Regards Corrin Nouws

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Highlights
8
FabulousBased on  54 reviews
Hotel Awards

According to guest reviews, the hotel has been rated as  Best Family Hotels in Australia

Use Badge
Good to know
Check-infrom 3 pmFREECheck-outuntil 11 amFREE
Children & extra bedsAll children0 - 3 yearsExtra bedAll children4 - 19 yearsExtra bed
PetsPets are not allowed.
Cancellation
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Getting around
Airports
Brisbane International (BNE)49.7 mi
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Check rooms and rates
exclusive online offers!
Check-in
Select date
Check-out
Select date
Rooms and Guests
0Guests / room